If no adapters show up when you select add (other than the loop back 127.0.0.1) then you will want to check the status of your connection in Windows. Second it will show you the IP address of the adapter. #Lan network device discovery tool software#First, it will show you what adapter the software is using. This may sound simple but many people forget to look here first. If you see the device in Netsetter but don't see it in Audio Architect then this may be the reason. In this case the device will be seen in Netsetter but we will not be able to talk to the device unless we readdress it.Ģ.3 Add the correct Adapter to Audio ArchitectĪudio Architect has its own adapter settings that are independent of Netsetter. If the device is seen by Netsetter and not Audio Architect it could be that the device IP address is outside the range of the computer's subnet. In some cases Netsetter may not see a device which might indicate the device is not connected on the same VLAN, or something in the Device/Network is preventing the discovery packets from getting to the computer.Ģ.2 Verify Device IP and Subnet is reachable #Lan network device discovery tool Pc#Netsetter has its own selection for PC adapter which lets you quickly switch between network adapters to find a devices that may be connected to different networks. Netsetter looks for broadcast UDP packets to discover other HiQNet devices on the same network even if they are outside the IP range of the computer. Netsetter is a tool that installs with Audio Architect and is used to manage the IP addresses and Network settings for HiQNet Devices.Ģ.1 Is the Device Discovered in Netsetter? In this case the device will send out a broadcast announce that should be visible regardless of the IP settings .Ģ.0 Checking Audio Architect ConfigurationĪudio Architect and Netsetter have their own specific settings to select which network adapters are used. Also sometimes if the device is set to a static IP with a gateway that is not reachable by the computer the device will not be discovered unless it is rebooted. In the case of a single device not showing up it is always a good idea to power cycle the device. Reboot Device (Have you tried turning it on and off again?) Some devices also show their link/network status on the front Panel. Also it is easy to plug in the wrong port since most devices have multiple RJ45 connections, make sure the device is connected via the port labeled Ethernet. A missing link light may indicate a cable issue or a problem with a switch port. Device Discovery- Software and Computer Configuration-Basic ConnectivityĬhecking the physical connection of the device verifies that the device actually has a network link light and has a solid network connection. This way you are changing only one thing at a time which will make it easier to determine a root case. After each section it is recommended that refresh the network in Audio Architect. Most likely you would want to skip to the Network and Device configuration and check the device IP to see why it is not showing up. #Lan network device discovery tool windows#For instance you don't necessarily need to check all of the firewall and Windows networking settings if you are missing only one device out of 20 and the other devices are seen by Audio Architect. As you have more experience you find that you can skip over sections based on knowledge of the system and use divide and conquer. When you first start troubleshooting a new system it is not a bad idea to start at the beginning and systematically work through each section. Each section of the chart refers to section of the document that explains those steps. The following flow chart breaks down the process into steps starting with the computer configuration. Network configuration is the physical network including switches and cables and Device Configuration deals with the firmware and software settings of the actual HiQNet devices.snip Software configuration deals mainly with the software on the PC you are using. The process for troubleshooting device not discovered involves checking three areas Software, Network and Device Configuration. In this guide we will cover the troubleshooting steps to take when you are unable to get a computer to discover a device. One of the biggest challenges of working with network devices is getting everything to talk over the network. Use the London IP Tool to reset the device IP Address. Reboot Device (Have you tried turning it on and off again?)Ģ.0 Checking Audio Architect ConfigurationĢ.1 Is the Device Discovered in Netsetter?Ģ.2 Verify Device IP and Subnet is reachableĢ.3 Add the correct Adapter to Audio Architectģ.0 Multiple HiQNet Applications Running at the Same Timeģ.1 Close Multiple Instances of Audio ArchitectĤ.0 Check for issues with firewalls or VPNĦ.2 Check Network Switch Configuration and Network Cables. Device Discovery- Software and Computer Configuration-Basic Connectivity
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